We are recruiting a full-time Sales Support and Technical Expert to join Planktonic. In this role, you will be responsible for providing comprehensive customer support and troubleshooting assistance for clients utilizing live feed products. Your duties will involve working with new customers, overseeing CryoPlankton protocol development projects within their operations, and documenting the associated benefits. A key objective will be to contribute to the creation of a new first feeding protocol centered around CryoPlankton. Daily tasks include resolving technical issues, assessing customer needs, ensuring their satisfaction, and maintaining strong communication with clients.

About our Client

Planktonic AS is a leading supplier of live feed to marine hatcheries with customers in all the major aquaculture regions of the world. We aim to deliver the world's best and easiest live feed. Our mission is to simplify the production process in hatcheries, reduce risk and increase biosecurity, while improving fry quality, increasing short-term and long-term growth, reduce deformities and reduce overall FCR. For more information about Planktonic and our products, visit our website at www.planktonic.no

About the Role

At Planktonic, our mission is clear: to scale up and expand successfully and sustainably in the global aquaculture market, transforming the hatchery business as it is known today. This journey is already underway, and we now seek to bolster our resources. We are looking for passionate professionals to join our team and share our vision.

We are offering a full-time position for a Sales Support and Technical Expert. In this role, you will provide customer support and troubleshooting assistance for clients using our live feed products. This includes working with new customers, following up on CryoPlankton protocol development projects within their operations, and documenting the benefits. Ultimately, you will help create a new first feeding protocol based on CryoPlankton. Your daily responsibilities will include resolving technical issues, analyzing customer needs, ensuring customer satisfaction, and maintaining excellent communication with clients.

Your area of activity will cover Europe and the Middle East, with occasional trips to East Asia and Central America.

The Ideal Candidate

The ideal candidate will possess strong technical support and troubleshooting skills, along with excellent analytical and problem-solving abilities. You will have a keen understanding of customer needs and are committed to ensuring customer satisfaction and good communication and interpersonal skills and an effective team player who thinks positively and is eager to achieve results. Experience in marine fish hatchery operations, with a good command of the English language, and additional language skills are an advantage. 

•    Strong technical support and troubleshooting skills
•    Excellent analytical and problem-solving skills
•    Ability to understand and address customer needs
•    Commitment to ensuring customer satisfaction
•    Good communication and interpersonal skills
•    Minimum 5 years experience on marine fish hatchery operations is a must 
•    Good knowledge of English language is a minimum requirement, but knowledge of additional languages is a plus. 
•    Ability to travel and stay away from home for few days when follow a project and work flexible hours during those periods. 
•    Excellent team member, positive thinking, eager to deliver results and take things forward. 

We provide a highly competitive salary, outstanding working conditions, and clear career progression opportunities within a pleasant, friendly, and supportive environment. Become a vital member of our dynamic team and help drive growth in the industry!

How to apply

Does this sound like the role for you? For a confidential conversation, email cristian@aquaculturetalent.com, or simply apply on our portal.